fe88 Privacy Policy – How We Handle Your Personal Data

1.Introduction

This Privacy Policy ("Policy") describes how fe88 ("we," "us," "fe88"), the operator of the online betting and casino platform accessible at https://fe88.im, collects, uses, stores, and discloses personal information provided by or collected from users ("you," "the Player") in connection with account registration and use of the fe88 Platform. This Policy forms part of and should be read alongside the fe88 Terms and Conditions.

fe88 is committed to protecting the privacy of its players, including all registered users based in Pakistan. By registering an account on fe88 or by accessing any part of the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not register an account or use the Platform.

2.Data We Collect

2.1 Registration Data. When you create a fe88 account, we collect the following information: your full legal name, Pakistani mobile phone number, date of birth, and any additional identity documentation required as part of our verification process.

2.2 Transaction Data. We collect records of all financial transactions associated with your fe88 account, including deposit amounts, withdrawal requests, payment method details (such as JazzCash account reference, Easypaisa number, bank account details, or card details where applicable), and transaction timestamps.

2.3 Usage and Technical Data. We automatically collect technical information when you access the fe88 Platform, including your IP address, device type and operating system, browser type and version, session duration, pages and game titles accessed, bet history, and navigation patterns within the Platform.

2.4 Communications Data. We retain records of communications between you and fe88 support staff, including live chat transcripts and any correspondence submitted via the support email address. These records are used for quality assurance, dispute resolution, and compliance purposes.

2.5 Responsible Gaming Data. Where you activate responsible gaming features — such as deposit limits, loss limits, or self-exclusion — we record and process the parameters you set to give effect to those controls and to prevent circumvention.

3.How We Use Your Data

fe88 uses the personal data we collect for the following purposes:

• Account creation and management — to register your fe88 account, verify your identity, authenticate your login sessions, and administer your account balance and history.
• Payment processing — to process deposits via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, and USDT TRC20, and to process withdrawal requests to your nominated payment method.
• Legal and regulatory compliance — to fulfil our obligations under applicable anti-money laundering, know-your-customer, and gaming regulatory requirements, including identity verification and transaction monitoring.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other prohibited conduct as described in the fe88 Terms and Conditions.
• Customer support — to respond to your enquiries, resolve disputes, and provide technical assistance via live chat and email support.
• Responsible gaming — to implement and enforce the responsible gaming controls you activate on your fe88 account, including deposit limits, loss limits, session time reminders, and self-exclusion periods.
• Platform improvement — to analyse aggregated usage patterns, game performance data, and player experience feedback to improve fe88's products and services. This analysis is conducted on anonymised or pseudonymised data where possible.
• Marketing communications — where you have opted in to receive promotional communications from fe88, we may use your contact details to send information about new games, promotions, and bonuses. You may withdraw consent to marketing communications at any time via your account settings or by contacting support.

4.Legal Basis for Processing

fe88 processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform our obligations under the fe88 Terms and Conditions, including account management, payment processing, and game provision.
• Legal obligation — processing required to comply with applicable anti-money laundering, know-your-customer, and gaming regulatory obligations.
• Legitimate interests — processing carried out for our legitimate business interests, including fraud prevention, Platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent — processing based on your freely given, specific consent, including marketing communications. Consent may be withdrawn at any time.

5.Data Sharing and Disclosure

5.1 Service Providers. fe88 shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processing providers (including the operators of JazzCash and Easypaisa integrations), identity verification services, fraud detection providers, cloud hosting and infrastructure providers, and customer support platform vendors. All such providers are contractually required to process your data only on our instructions and to maintain appropriate security standards.

5.2 Regulatory and Legal Disclosure. fe88 may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law or by order of a competent authority. This may include disclosure in connection with anti-money laundering investigations, fraud investigations, or gaming regulatory enquiries.

5.3 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or substantially all of fe88's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to data processing that result from it.

5.4 No Sale of Data. fe88 does not sell, rent, or trade your personal data to any third party for their own independent commercial purposes.

6.Data Retention

fe88 retains personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable legal and regulatory obligations. Account data and transaction records are retained for a minimum period determined by our regulatory obligations — typically five (5) years from the date of the last transaction or account closure, whichever is later. Where data is no longer required for any lawful purpose, it is securely deleted or anonymised.

7.Cookies and Tracking Technologies

fe88 uses cookies and similar tracking technologies to operate the Platform, maintain your login session, remember your preferences, analyse traffic patterns, and deliver personalised content where applicable. A cookie is a small text file placed on your device when you access the Platform. You may control cookie settings through your browser preferences, but disabling certain cookies may affect the functionality of the fe88 Platform. fe88 does not use cookies to serve third-party advertisements.

8.Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data fe88 holds about you:

• Right of access — you may request a copy of the personal data fe88 holds about you.
• Right to rectification — you may request correction of inaccurate or incomplete personal data.
• Right to erasure — you may request deletion of your personal data in certain circumstances, subject to our legal obligations to retain certain records.
• Right to restrict processing — you may request that we limit the processing of your data in certain circumstances.
• Right to data portability — where technically feasible and legally applicable, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent — where processing is based on consent (such as marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact fe88 support via live chat or at [email protected]. fe88 will respond to valid requests within a reasonable timeframe in accordance with applicable data protection standards.

9.Data Security

fe88 implements industry-standard technical and organisational measures to protect your personal data. These include encryption of data in transit using TLS/SSL protocols, access controls limiting data access to authorised personnel, secure server environments, and regular security reviews of our data processing systems. While fe88 takes reasonable steps to protect your data, no online platform can guarantee absolute security against all threats. You are responsible for maintaining the security of your own account credentials.

10.International Data Transfers

fe88 operates an international platform and may transfer personal data to servers or service providers located outside Pakistan. Where such transfers occur, fe88 ensures that appropriate safeguards are in place — including standard contractual provisions or equivalent mechanisms — to protect your data to a standard consistent with the principles set out in this Policy.

11.Children's Privacy

The fe88 Platform is strictly not intended for use by persons under the age of 18. fe88 does not knowingly collect personal data from minors. If fe88 becomes aware that personal data has been collected from a person under 18 without appropriate verification, the relevant account will be closed and the data deleted promptly. If you believe a minor has registered on fe88, please contact support immediately via live chat.

12.Contact and Complaints

If you have any questions about this Privacy Policy or about how fe88 handles your personal data, you may contact the fe88 Data Protection team via live chat support on the Platform (available 24/7) or by email at [email protected]. If you believe fe88 has not handled your personal data appropriately, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.